The accessibility, cost-effectiveness and reliability of VoIP spurred telecommunication carriers into action: Carriers used VoIP technology to develop this new competitive feature called “Wi-Fi calling” that would work automatically on a user’s smartphone when they were using a wireless network. For businesses, a few major VoIP platforms include RingCentral, Vonage, Avaya and Ooma. Popular platforms and mobile applications that run on VoIP include Skype, WhatsApp, Viber, Facebook Messenger and Google Meet.

VoIP sounds incredibly technical, but you’ve probably used this technology on multiple occasions, both as a consumer and in the workplace. Although Wi-Fi calling may seem like a fancy new feature, the technology that powers it has been around for years and is known as Voice over Internet Protocol (VoIP). In fact, if you’ve ever made a call while your device was connected to a network, you’ve probably already used Wi-Fi calling. In the past few years, the “Wi-Fi calling” setting has been made more prominent on mobile devices. VoIP and Wi-Fi Calling: What’s the Difference? In these scenarios, Wi-Fi calling can be a great alternative for when your smartphone is connected to a wireless network. We’ve all experienced at least one time where our phone provider’s coverage was spotty. With Wi-Fi calling, the call is routed to a Wi-Fi network instead of your phone service provider’s network. The difference between Wi-Fi calling and regular phone calls happens behind the scenes. You can use all of the same features you’re used to, like three-way calling and speakerphone, as you would with any other phone call. On Dialpad's Website What Is Wi-Fi Calling?įrom a user experience perspective, Wi-Fi calling behaves just like a regular phone call-you dial a phone number as you normally would.

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